The Boy Genius Report has learned from three different sources that at&t store employees have been instructed to discourse customers from buying iPhones and directing them towards Android and Windows Mobile Phones. This comes after reports that at&t has seen new phone activation haven’t been as strong as they hoped. They are also reporting that at&t employees can no longer get Apple iPhones are their for-work-use phones.
Even when customers come into stores specifically looking for the iPhone 4S or iPhone 4, staffers have been instructed to make an effort to show people Android and Windows Phone devices as well, so they can “make an informed decision.”
At&t did comment on the story directly with this statement:
The idea that we would steer any customer away from a particular device couldn’t be more farfetched. Our reps do what it takes to align customer needs with the best device for them. iPhone remains one of our most popular devices, which doesn’t happen by steering people away from it. Our reps are encouraged to try all devices so they are more knowledgeable on our industry-leading smartphone lineup.
If at&t is actually discouraging people from getting iPhones, I suspect its because they know that a new model is just around the corner, at least that’s what the naive in me tell me. What do you think?
Via [The Boy Genius Report]
Cross-posted from TechnologyTell.